Imagining digital futures, or, What is it about refrigerators ordering groceries?

In the New York Times today there is an article about Google X, the top-secret lab for big ideas at Google. According to the article, the future being imagined here is “a place where your refrigerator could be connected to the Internet, so it could order groceries when they ran low. Your dinner plate could post to a social network what you’re eating. Your robot could go to the office while you stay home in your pajamas. And you could, perhaps, take an elevator to outer space.”

This is indeed a compelling vision.. maybe. Am I the only one who finds this future a little underwhelming, maybe even problematic and dysfunctional? For one thing, aren’t there already enough what-I-had-for-lunch tweets without plates getting in on the action? And what if the plate (because of course it has artificial intelligence) decides to chime in with some commentary: ‘pizza leftovers again?! @John’sMom are you seeing this?’.

And while staying at home in pajamas does sound pretty attractive, how does sending your robot into the office help? Does it make typing noises at your computer so people think you’re there? Does it go to meetings for you? Does it make decisions for you? What if it messes up? Could you really relax at home in your pajamas knowing that your robot might create a huge mess (bureaucratic or physical) that you will need to clean up? What if your robot knows how you really feel about your coworker and gets into a fight with your coworker’s robot? Could your robot be fired? Could your robot get you fired? Could it get promoted? Who would be held responsible for its actions: you, the robot, the robot’s designer? Would the robot have a moral compass, and if so, whose? Would everyone send their robots in for them, so the workplace would be entirely robots? Would it be all the same to them if the lights and heat were shut off to save electricity? Would there be robot unions to protest this mistreatment?

And then there’s the grocery-ordering refrigerator. This seems to be one of the most common images of a digital future of pervasive computing, no doubt inspired by a moment of watching the last few drops of milk drip onto still-dry cereal and thinking ‘man, I wish the refrigerator could have just taken care of that.’ But what kind of groceries would it order? It stands to reason that a digital refrigerator might need to deal in SKUs, which would make it easy to order more frozen pizza but maybe more difficult to order ‘the best-looking local in-season fruit’. Also, what infrastructure would this require? In addition to the refrigerator, the ordering system would need to be in place on the grocery store end, as well as maybe a delivery service. It’s hard to imagine smaller markets being able to invest in this, and vendors at the local farmers’ market would be out of the loop entirely. This would undoubtedly be unproblematic for many people, but it is significant that these biases could be encoded in technical systems that could encourage already-existing (unhealthy) habits to become even more entrenched.

As Langdon Winner has argued, technologies shape forms of life: technology design is ultimately about choosing ways of living, of ordering the world around us and our activities in it. While geeky technophiles tend to do a pretty good job of dreaming up some very cool and labor-saving technologies, they are less good at envisioning the forms of life that they might institute.

This is where more nuanced and critical approaches like Social Informatics might be useful. As scholars who study social dimensions of technologies we are used to teasing apart their various social, cultural, philosophical, historical, political, and ethical aspects, and looking at them critically. These aspects are just as much, if not more, important than technical feasibility, yet they are discussed far less frequently (if at all) during technology development and assessment. Maybe one of the reasons for this is that our existing critical approaches focus on technologies that already exist, not ones that have yet to be implemented.

But why should geeks working at big corporations with deep pockets be the ones who get to decide what our (digital) future should look like? What sorts of futures might Social Inforfmatics scholars envision? And as we’re imagining futures, could we also maybe move past our own laziness to consider how we might build a future with less inequality and more justice, less stress and more health, less poverty and excess and more true wealth and happiness?

All of these may sound like unattainable goals. But imagining a future in which they are true would be a first step toward making them a reality. And I would take that over a ‘smart’ refrigerator any day.

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Posted on November 14, 2011, in Critical perspectives and tagged , , . Bookmark the permalink. 5 Comments.

  1. You hit the nail on the head Heather. A lot of what is predicted for the near future in terms of technology just seems superflous in design.

  2. Aren’t they just concepts and prototypes? The connected fridge is already on the market and Google seems to be wanting to make it more automated. But i agree with you when you say that social informaticians should be involved in the development so ensure it does not hinder lifestyles. But whether or not we try to do something, it’s going to happen anyway. Look at the assembly line in the auto industry, or any factory for that matter.

    These are just concepts…when auto makers showoff the next generation of cars, they are extremely crazy. Steering wheels aren’t round, there’s glass windows surrounding every passenger, the seats look great but are uncomfortable, the side mirrors are replaced with cameras and the list goes on. But this does not mean it will go into production, it’s just a vision of what can be implemented. Google has created a driverless car, not for people. Rather the car was developed for Google Maps and the collection of data for things like street view.

    For all we know, the projects mentioned in the article can be farfetched, considering there is no real source except for someone “familiar”. Sure there’s robots, but robots to replace human activities so that we can stay home? Probably still on the drawing board and wont materialize anytime soon

    • Thanks for the comment Malik! Yes, these are just concepts and, much like concept cars, they are supposed to be kind of ‘out there’ and will likely not be implemented. And, like you say, they are just “a vision of what can be implemented.” But it is actually this vision that I take issue with. It is one that seems to be primarily concerned with supporting human laziness rather than actually making the world a better place, or even considering unintended negative consequences of the technology in real-world use. And even though these are only concepts, they still shape our imaginations about what is possible and what should be our goals for the future. They are also being developed in the place that may be the most able to make them happen. Although I would not agree with you when you say that whatever we do it’s going to happen anyway: that is quite the determinist position, and I do hold out some hope for human agency. Even the assembly line, which may seem inevitable now, was the product of a specific historical moment and set of historical actors.

      And of course making the world a better place does not need to be the bar for every design; I am myself a great appreciator of technologies that make my life more convenient (like my vacuum cleaner, central heating, iPhone, etc.). But I do think that we need some alternate visions of how technologies could be more thoughtfully developed and used in service of higher goals. If we don’t at least have these visions as part of our collective technological imagination, then they have no hope of coming true.

      • Isn’t it human agency that has brought us to where we are? I am all for technological development in areas that need it most, but I am also for development in making our lives easier. The question is, do our lives need to be any easier than they already are? Is enhancing the existing technologies same thing as feeding our laziness? Some would say yes, some would say no, and of course we have those that say its a case by case kind of a thing (i think it is). I do think whatever is going on at Google X is great. Advancements in such areas can possibly make the lives of the underdeveloped better. It may not be Google that does this, but it can be someone that uses Google’s ideas and technologies to help the greater good. Google is a business at the end of the day and they are in it for more reasons than one. But overall, I do agree with you on your original post. 🙂

  1. Pingback: Imagining digital futures, or, What is it about refrigerators ordering groceries? « Heather Wiltse

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